Shipping policy
Welcome to stress-free shipping
At Pluxira, getting your order to you should be the easy part. We keep our shipping simple, transparent, and free on eligible orders — no surprises at checkout, no hidden fees. Here is everything you need to know about how and when your order arrives.
Where We Ship
We currently ship to eligible addresses in the following countries:
- United Kingdom
- United States
- Australia
- Germany
- France
- Italy
- Spain
Delivery availability can vary by product, destination, and carrier. If we are ever unable to ship to the address you provide, we will reach out to arrange an alternative or refund the affected order.
Shipping Timeframes
Processing: Orders are typically processed within 1–3 business days, Monday through Friday. Once your order is confirmed, we get it ready and out the door fast.
Delivery: Shipping usually takes 6–10 business days after processing, depending on your location. You will receive a tracking link as soon as your order is on its way.
Business days exclude weekends and public holidays. During busy periods, launches, or promotions, timelines can run a little longer.
Tracking Your Order
As soon as your order ships, we will send a confirmation email with your tracking number so you can follow it every step of the way. Tracking can take up to 48 hours to become active after dispatch. If you have not received tracking after the expected processing window, check your spam folder and then get in touch — we are happy to help.
International Orders, Customs & Duties
Because we ship to multiple countries, some international orders may occasionally be subject to import duties, customs fees, or local taxes set by the destination country. Where these apply, they are the responsibility of the recipient unless already included at checkout.
A Note on Possible Delays
Once your order is with the carrier, delivery is largely in their hands. Weather, customs inspections, peak-season volume, or an incomplete address can occasionally cause delays outside our control. If anything looks stuck, reach out and we will chase it down with you.
Returns & Your Statutory Rights
Changed your mind? By law, consumers in the EU and the UK have 14 days to cancel a distance purchase — and at Pluxira we have extended this to a full 30 days from delivery for every customer. This is offered on top of your statutory rights and does not affect them. See our Return & Refund Policy for full details on how to return an item.
Questions?
If you have any questions about your shipment, delivery, or tracking, our team is here for you. Email us at support@pluxira.com and we will get back to you during our support hours below.
Our Business Information
Store: Pluxira
Business Address: 27925 Beautyview Ln Lot 8, Gravois Mills, MO 65037, United States
Warehouse Address: 37 Eoropie, Eoropie, Isle of Lewis, HS2 0XH, United Kingdom
Email: support@pluxira.com
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM PST
Website: www.pluxira.com