Frequently Asked Questions

Do you ship internationally?
Yes. We currently ship to the United Kingdom, United States, Australia, Germany, France, Italy, and Spain. For full details, see our Shipping Policy or contact our support team.

What is your return policy?
By law, consumers in the EU and the UK have a 14-day right to cancel a purchase — and at Pluxira we have extended this to a full 30 days from delivery for every customer. Items should be unused and in their original packaging. See our Return & Refund Policy for full details.

How can I contact customer support?
Email us at support@pluxira.com and we will get back to you during our support hours (Monday–Friday, 9:00 AM–5:00 PM PST).

How long does order processing take?
Orders are typically processed within 1–3 business days, Monday to Friday. Weekends and public holidays are not counted as business days.

How long does delivery take?
Shipping usually takes 6–10 business days after processing, depending on your location. You will receive a tracking link once your order is on its way.

How much does delivery cost?
We offer free standard shipping on eligible orders. No minimum purchase required unless stated at checkout.

Which payment methods do you accept?
We accept a range of secure payment options, which may include PayPal, Visa, Mastercard, American Express, Maestro, and UnionPay. The options available for your order are shown at checkout.

Is an account required to purchase?
No, you can check out as a guest without creating an account.

Is it secure to provide payment information on your site?
Yes. Our checkout uses secure, PCI-compliant payment gateways and SSL encryption to protect your data.

Is my personal data safe?
Yes. We handle all customer data in line with GDPR and applicable privacy laws. See our Privacy Policy.

Can I exchange or return an item?
Yes. Items should be unused and in their original packaging with tags. You have 30 days from delivery to return or exchange — that is our extended window; EU and UK law guarantees at least 14 days. To start, email support@pluxira.com.