Widerrufsrecht
Our 30-Day Return Promise
We want you to love what you ordered. By law, consumers in the EU and the UK have 14 days to change their mind — and we have extended that to a full 30 days from the delivery date for every customer. To be eligible, items should be unused and unworn, with original tags and packaging intact.
Fast, Reliable Refunds
Once your return arrives and passes a quick inspection, we process your refund to the original payment method within 10 business days. Your bank or card provider may need a little extra time to show it on your statement.
For change-of-mind returns, you cover the cost of return shipping. If a return was caused by us — a damaged or incorrect item — we take care of it.
Damaged or Incorrect Items?
Oh no — we never want that to happen. If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery at support@pluxira.com with your order number and a photo or two. We will make it right with a replacement or refund, no hassle.
How to Start a Return
Email us at support@pluxira.com with your name, order number, and the item you would like to return, and we will send you return instructions. Please wait for those instructions before sending anything back.
EU/UK Right of Withdrawal — Extended to 30 Days
If you are a consumer in the European Union or the United Kingdom, you have a statutory right to cancel your order within 14 days of receiving your goods, without giving any reason, under the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts Regulations 2013.
At Pluxira, we have voluntarily extended this window to a full 30 days. So while the law gives EU and UK customers 14 days, every Pluxira customer — in the EU, the UK, and beyond — has 30 days from delivery to return eligible items. This extended window is offered on top of your statutory rights and does not affect them.
To exercise your right of withdrawal, notify us within the applicable period at support@pluxira.com with your order number, and return the goods within 14 days of telling us. We will refund all payments received, including standard delivery costs, within 14 days of receiving the returned goods or proof of return. You are responsible for the cost of returning the goods and for any diminished value from handling beyond what is necessary to establish their nature and characteristics. Some items are exempt, including sealed goods unsealed after delivery for hygiene reasons, personalised items, and perishable goods.
Questions?
We are always happy to help. Reach out to support@pluxira.com during our support hours below and we will take care of you.
Our Business Information
Store: Pluxira
Business Address: 27925 Beautyview Ln Lot 8, Gravois Mills, MO 65037, United States
Warehouse Address: 37 Eoropie, Eoropie, Isle of Lewis, HS2 0XH, United Kingdom
Email: support@pluxira.com
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM PST
Website: www.pluxira.com